GetSite Hosting Policy FAQ

GetSite provides web hosting and email services. GetSite reserves the right to suspend or cancel any client's access to any portion or all of GetSite services, when GetSite deems that the account has been used inappropriately. GetSite reserves the right to refuse service and/or access to its servers to anyone.

User Policy

GetSite by Netdor Corp. prohibits sites engaged in:

Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.
Internet abuse including but not limited to
spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to a large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, spamming GetSite support staff. Spammers are held responsible for a $500 clean up fee.
Systems abuse including but not limited to
use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, reselling CGI scripts.
Adult content
The determination of what is "adult content" and prohibited shall be solely made by GetSite

Policy Violation
Should a policy violation occur, GetSite reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to GetSite, including but not limited to, GetSite's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.

Web Site Content
The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on GetSite servers). GetSite is not responsible for any lost files, information, or data.

Should any data need to be recovered from GetSite's backup tapes, there will be a charge of $100. GetSite does not guarantee to possess the most current copy of a client's website.

Support

Free customer support is provided via email through the client's control panel.
Billing inquiries will be answered within one business day.
Client agrees not to spam support.
Normal support hours are
(in Pacific Standard Time)
Mon-Thurs: 10am - 10pm
Fri: 10am - 8pm
Sat-Sun: 10:30am - 6pm
GetSite does not provide web site design, custom programming and scripting, or web site consulting services.

Payment Policy

Setup Fee

The setup fee is required before any service is activated.
The setup fee is non-refundable.
Monthly Fee
The minimum contract is 3 months Or One Year
All services are on a quarterly (3 month) Or One Year prepayment basis.
Full payment is required before any hosting or other service is rendered, which includes quarterly renewals.
No bills or invoices will be sent by postal mail or fax.
Prepayment is due each anniversary quarter or Yearly following the date the account was established. (If the account was established at the end of the month - the anniversary dates may be subject to adjustments.)
Payment Method - Credit Card
GetSite accepts credit card payment (Visa, Mastercard, American Express).
Online credit card payment is authorized and assessed in real time.
Once an order is successfully submitted, the client is subject to GetSite's refund policy.
Payment Method - Checks/Money Orders
Checks and money order are made out to GetSite. Print Domain Name/Client Number on Check
GetSite mailing address is:
GetSite Hosting
2705 E commercial Blvd.
Fort lauderdale, FL 33308

Client has 14 days to get payment to GetSite after first email notification to the billing contact of a renewal.
Payment must be received or services are not rendered.
If payment is not received on time, then the account is cancelled.
If a check is returned due to non-sufficient funds, there will be an additional processing fee of $25.
InterNIC Fees
All InterNIC fees are separate from GetSite costs and the client is responsible for timely payments to InterNIC for domain ownership.
Policy Changes
GetSite reserves the right to change prices at any time.
All monetary transactions will occur in $US dollars.

Additional Features

Additional features can be added at any time.
Monthly feature prices are not prorated.
Add on costs are non-refundable regardless of whether the service was used.
Credit Card: Charges are assessed in real time for the current month and every upcoming month until the end of their billing cycle.
Check/Money Order: Payment for additional features can be made at any time by sending a check to GetSite. A credit will be applied toward the account to which the client can draw from in order to pay for add on features.
Additional services will be activated when payment is received.

Renewal Notification and Billing Schedule
Renewal notification is emailed to the billing contact seventeen (17) days prior to the end of the billing cycle.

Credit Cards
Credit cards are charged 10 days prior to the end of the billing cycle. After successful payment, an email notification will be sent to the billing contact.

Checks/Money Orders
Checks or money orders are due within 14 days of the first notification. If payment is not received, the account is cancelled at the end of the billing cycle.

Credit Card Failures
In the event of any credit card failure, a notice will be sent to the billing contact via email. An attempt will be made to charge the credit card everyday until a successful charge or the end of the billing cycle. If the credit card is charged successfully, a notification of 'successful charge' will be sent to the billing contact via email. If the credit card continues to fail and the billing cycle ends, the account will be cancelled.

Returned Checks: Non-Sufficient Funds
If a check is returned, the client is subject to a $20 processing fee.

Account Reactivation
If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $19.95 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including hosting fees, additional features, and NSF check processing fees.

If an account was cancelled due to policy violation, GetSite will not reactivate the account.

Refund Policy

We offer a 30 day money back guarantee less setup charges if any.

If GetSite terminates an account due to policy violation, there will be no refund. The policy violator may be charged a $500 clean up fee.
Monthly fees associated with additional features are non-refundable.

Cancellation
GetSite reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. GetSite reserves the right to delete the policy violating web site content without notice.

Customers can cancel service at any time however, refunds due if any will be caculated at our current monthly rate for any month or fraction thereof utlized by customer or available to customer..

If the client requests cancellation, their account will be terminated at the end of the current billing cycle, or immediately. If the client specifies immediate account termination, GetSite reserves the right to delete the web site contents without notice.

If an account is cancelled due to non-payment, GetSite reserves the right to delete the web site contents without notice.

Indemnification
Client agrees to defend, indemnify and hold harmless GetSite against any liabilities arising out of defective products sold to customers from GetSite servers, personal injury or property damage caused by products or services sold or distributed from GetSite servers, any material that infringes or allegedly infringes on the rights of a third party available from GetSite servers, and any material that libels or allegedly libels a third party available from GetSite servers.

Disclaimer
GetSite is not responsible for any damages to any client's business. GetSite makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of GetSite's web hosting and email service is at the client's sole risk. GetSite's services are provided on an "as is, as available" basis.

GetSite does not guarantee that our services will be uninterrupted or error free. GetSite will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.

In no circumstance will GetSite be liable for any claims resulting from the use or inability to use GetSite's services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to GetSite servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

GetSite reserves the right to revise our policies at any time.