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This documentation
is relevant to hosting customers who established service
on or after July 7, 2001.
General
Information
Included
in your Hosting Package is the ShoppingTechnology(TM)
Web Messing Client. From your Web Messaging Client Administration
utility, you will be able to add, delete and modify e-mail
accounts and aliases, send and receive messages, manage
contacts and organize a calendar for your domain.
Your
Web Messaging Client is accessed and managed from your
personal computer using a web browser (Microsoft(R) IE
Explorer or Netscape(R) Navigator). The address for your
Web Messaging Client is: http://mail.your_domain.com:8383
Additionally, we setup a default e-mail account for you
and the address is: your_domain@your_domain.com
(if your domain name was getsite.com your default e-mail
address would be getsite@getsite.com).
To
login to your Web Messaging Client enter your userid (the
part of your e-mail address, before the @) into the field
provided (the default is your_domain). Next enter
the password in the field provided. For simplicity, we
set up all password protected services with the password
you specified to us during the order process. You can
change your e-mail password at any time PLEASE
NOTE:
Due to DNS issues and propagation, you will not be able
to access your mail server URL until approximately 3 to
4 days after receiving your IP address.
The
POP3 and SMTP server address are mail.your_domain.com.
My
e-mail isn't working yet
There
are two issues that can delay your ability to send and
recede e-mail, DNS transfer and propagation.
Before
you can login to your Web Messaging Client, your domain
name must have been transferred to our DNS (Domain Name
Service). This is critically important as your Web Messaging
Client works as a virtual mail server handling messages
and tasks exclusively for your domain. The DNS is the
service that allows your website and Web Messaging Client
to be located on the Internet by other computers. Propagation
is the process where updates to the DNS are broadcast
to specialized computers called routers. Routers store
DNS information and direct traffic from point to point
including your website and Web Messaging Client. Propagation
can take between 3 to 4 days.
Questions
about Domain Name transfers should be directed to support@getsite.net
Do
you offer additional e-mail accounts?
Yes, we do offer additional e-mail
accounts on monthly, quarterly and annual terms. The
prices are:
Monthly $5.00 per month
Quarterly $12.00 per quarter
Annually (best value) $24.00 per year
Can
I send and receive e-mail ?
YES!
Your ShoppingTechnology(TM) Web Messaging Client will
allow you to send and receive messages, manage contacts
and organize a personal calendar.
How do I check e-mail?
There are two principal methods
to check e-mail and send messages.
- Using
a browser (Microsort(R) Internet Explorer or Netscape(R)
Navigator enter your Web Messaging Client to address:
http://mail.your_domain.com:8383 . A login page
will be displayed requesting your userid and
password. Enter the userid in the field provided.
The userid is the part of your e-mail address before
the @ symbol. By default, we setup an e-mail
account for your domain: your_domain@your_domain.com.
For example, if your domain name was getsite.com your
default e-mail address would be getsite@getsite.com
thus, your userid would be getsite.
- If
however, you will be checking e-mail via a mail reader
such as Microsoft Outlook Express your account name
is your entire e-mail address such as the default e-mail
address: your_email@your_domain.com.
Setting
up Outlook Express on your personal computer.
From
your browser select mail / read mail or open Outlook
Express from your desktop icon.
From
the tool bar select tools then select accounts. Next,
select the mail tab then click on the Add button to
the right and select Mail.
A Wizard Dialog will open requesting the following
information.
- Your
Name: (Type in the name you would like to appear in
the from field of the outgoing message) then Click
Next
- Internet
E-mail Address: Enter your e-mail address and Click
Next
- E-mail
Server and Account Names: Your Incoming mail server
is a POP3
Incoming POP3 Server name: mail.your_domain.com
Outgoing SMTP Server name: mail.your_domain.com
User
Names and Passwords are case Sensitive!
POP3
account name:your_e-mail@your_domain.com
(the
default e-mail address is your_domain@your_domain.com)
If you want Outlook Express to remember you password
enter it in the field provided and Click Next
Click
on Finish
After
completing the above instructions, you must modify
the "My server requires authentication"
setting. From the tool bar, select Tools and click
on Accounts. The Internet Accounts dialog box will
open please select the "Mail" tab and highlight
the e-mail account you created and click on the properties
button. When the Account dialog box opens, select
the "Servers" tab. Read down the dialog
to the "Outgoing Mail Server" property and
click on the check box to the left of " My server
requires authentication". You do not need to
modify the "Advanced" settings. Click "OK"
and "Close".
You
should now be able to send and receive e-mail using
Outlook Express.
Configuring
Netscape Messenger or Communicator
Netscape
Communicator v.4.x
This
section describes how to configure Netscape Communicator
to access your POP e-mail box.
1..
From the Edit menu, select Preferences.
2.. Open the Mail & Newsgroups section and click Mail
Servers.
a.. Your outgoing Mail Server Name is: "mail.yourdomain.com".
For example: mail.getsite.net
b.. Click Add to add a new POP Server
3..
Configure Pop Server
a.. Server Name: "mail.yourdomain.com"
b.. Server Type: select POP3 Server.
c.. User Name: popID%yourdomain.com. For example,
if your popID was "Fred" and your domain getsite.net,
then Fred%getsite.net ( Please note that %
acts as the @ symbol)
4..
Click Identity in left column.
a.. Your Name: your name
b.. E-mail Address: the e-mail address for the POP mailbox
c.. Reply-to Address: your e-mail address
All
other settings are optional. Choosing Messenger Mailbox
from the Communicator menu will open the part of Netscape
that allows you to read and send mail.
Unfortunately,
Netscape Messenger does not natively support retrieval
of multiple e-mail accounts for POP3 mail servers. To
retrieve mail from multiple accounts, you will need to
setup additional user profiles using the User Profile
Manager supplied with Netscape. See your Netscape documentation
for more information.
Outgoing
Mail (SMTP)
There are two ways you can configure outgoing mail: 1)
via the local ISP through whom you connect to the Internet;
or 2) via your hosted mail server.
Complete
the following fields under Outgoing Mail Server.
a. Outgoing Mail (SMTP) Server - The mail server through
which e-mail will be sent. You may use your ISP's outgoing
mail server or your hosted mail server: mail.yourdomain.com
b.. Outgoing Mail Server User Name - for your hosted mail
server type your popLogin. (I.E., popLogin%mail.yourdomain.com)
c.. Click OK to close the Preferences window.
How can I send mail and how do I logon
to an SMTP server?
Most
mail clients support SMTP authentication. For example,
in Outlook Express if you click on Tools, then Accounts
the Internet Accounts dialog window will open. Select
the Mail tab on the dialog and select your email account
and then click on the properties button to the right.
A dialog window for you e-mail account will open. Click
on the Servers tab and place a "check mark"
in the box to the left of "My Server Requires Authentication"
Your
POP3 (incoming e-mail) and SMTP (outgoing e-mail) user
names (Login ID) and passwords should be the same for
both services.
If
you us a mail program other than Outlook or Outlook express
please consult the programs Help file for instruction
on how to configure "SMTP Server to login"
Can
I Forward my mail?
You
can have Web Messaging automatically forward
your mail to another mail account.
To
activate this feature select Change Mail Forwarding
Information from the drop down box. Enter the e-mail
address where you want your e-mail forwarded to in the
text box provided and press the Save button.
Only when an e-mail address is present in the text box
mail will be forwarded to that e-mail address (In other
words, as long as this box is empty, mail is not forwarded.)
Note:
You can forward your mail to more than one e-mail addresses
by entering multiple addresses separated by commas.
To
keep a copy and forward a copy, precede the forwarding
address by a dot and a comma, for example, you'd enter
.,forward_email@forward_domain.com
to forward mail and keep a copy in your mailbox.
I
set up my e-mail forwarding but my e-mail is bouncing
back to me.
What this means most likely is that
you didn't set the forwarding correctly. Please visit
your Web Messaging Client Administration utility and
check the forwarding address.. The forwarding e-mail
address must be a valid existing e-mail address or e-mail
will continue to bounce back.
How
can I change my e-mail password?
Go to your mail server (http://mail.your_domain.com:8383)
and select Change Password under the Personal Account
Options from the drop down menu.
Adding
or Editing an Automatic Response
Adding
an Automatic Response
Use
this page to set up an automatic response so that each
time you receive mail, a prepared message is sent back
to the sender. This feature is activated when you enter
text in the Message box. (In other words, if the Message
box is empty, no automatic response is sent.)
- Enter
Main as the mailbox if you want all incoming
mail to receive the automatic response. (If you want
the automated response to be activated only for a particular
mailbox, select the mailbox name.)
- If,
in addition to sending an automatic response, you want
to forward incoming messages to another user ID, enter
a mail address. For example, you can forward messages
to your assistant, or to another mailbox besides Main
(by entering the forwarding address as your User ID-othermailbox).
- In
the Message box, enter the subject and message to be
returned to all senders who send mail to this sub-area.
The first line of the body of the message is used as
the subject line for the automatic response. It must
be less than 80 characters. The rest of the message
will be sent as the body of the automatic response.
It must be less than 1024 characters.
- Click
the Save button.
Note:
To prevent automatic responses to bulk mailers, an automatic
response is not sent if the original message contains
the Precedence: bulk header. To prevent automatic responses
to list server mailing lists, automatic responses are
not sent if the original message contains imailsrv in
the mail address.
Editing
an Automatic Response
To
edit an existing automatic response, select the mailbox
(usually Main), make any necessary changes, and click
the Update button.
What is an e-mail alias?
You
can have a single account which accepts mail addressed
to a number of e-mail addresses.
Adding
an Alias
To add an alias, click on the Add button. The
Add Alias page is displayed.
Enter
an ID for the Alias. An ID limited to 45 characters
and must consist only of A-Z, a-z, 0-9, _(underscore)
and -(hyphen). The name cannot contain spaces and must
be unique within the system but can override the User
ID.
Select
either a Standard alias, or a List alias.
A
standard alias can point to a single User ID on the
same system, multiple User IDs on the same system, a
remote mail address, multiple mail addresses, another
alias, or any combination of the same. Please enter
one complete mail address per line. If Standard alias
is greater than 128 characters then it gets converted
into List alias. If file name is given then it is taken
as list file name otherwise alias name is taken as list
file name.
A
group alias points to a file that contains a list of
valid mail addresses, one per line. Please type the
complete path and name of file which contains list of
valid mail addresses. Path name should be given in DOS
8.3 format.
Enter a destination. The destination should be at least
three characters long.
Note
A group alias was called a "list alias" in
previous versions of ShoppingTechnology(TM) Web Messaging.
How
do I add new users?
Open
a browser and go to your Web Messaging Client: http://mail.your_domain.com:8383
and login with your userid and password.
To
add a user from Administrative Account Options,
select User Administration. Click Add, enter
the new user account information, and then click Save.
User
ID. This is the User ID for the mail account. The
User ID must be unique within the system. It can be from
3 to 30 letters and numbers and cannot contain spaces.
You can use the hyphen, underscore, and period characters
in the User ID. The last hyphen is a User ID is used to
delimit a mailbox name. For example, if mail is sent to
the address mr-fred-account@Shoppingtechnology.com, ShoppingTechnology(TM)Server
reads account as a mailbox that belongs to mr-fred.
Enter
the user's First and Last Name.
Password.
In the Password box, enter a Password and confirm it.
The password must be between 4 and 15 characters.
Max
Mailbox Size. This is the maximum size allowed for
the total of all mailboxes in the users mail account.
If new mail would cause the total size to exceed this
maximum, the mail is returned to the sender. Enter zero
to use the host defaults; if the host default is also
set to zero, the mailbox size is unlimited.
Max
Num Messages. This is the total number of messages
(for all mailboxes) allowed in the users mail account.
If new mail would cause this maximum to be exceeded, the
mail is returned to the sender. Enter zero to use the
host defaults; if the host default is also set to zero,
the mail box size is unlimited. Note that 1,000,000 is
a small mailbox size
Setting
User Attributes
Set
any of the following user attributes:
User
cannot change password. Select this option to prevent
the user from changing their password remotely.
Account
access disabled. Select this option to prohibit the
user from accessing the account remotely through POP3
or IMAP4. This option allows you disable the account without
changing the user's password or removing them from the
system.
Hide
from information services. Select this option to prevent
the distribution of any information about this user through
Finger, LDAP, or Whois if you have the Finger, LDAP, or
Whois servers running.
Host
Administrator. Select this option if you want this
user to add, modify, or delete users and aliases on their
mail host by using ShoppingTechnology(TM)Remote Administration
utility, the Web Remote Administration utility, or Web
Messaging. To use the web utilities, Allow Web Access
must also be selected.
Allow
Web Access. Select this option to allow this user
to access their account via the Web Remote Administration
utility (provided the utility is configured) and Web Messaging.
List
Administrator. Select this option if you want this
user to add, modify, or delete list server mailing lists.
User
cannot modify LDAP attributes. Select this option
to prohibit the user from modifying their LDAP attributes
(name, address, organization, etc.).
System
Administrator. Select this option to allow this user
all IMail functions provided by the ShoppingTechnology(TM)Remote
Administration utility, the Web Remote Administration
utility, or Web Messaging -- including the creation and
administration of virtual hosts. To use the web utilities,
Allow Web Access must also be selected.
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