|
While
continues to make the transition to the latest v.90
versions, we are providing as much information as
we have on this constantly evolving, but sometimes
troublesome new modem technology, here at our v.90
Tech Center. Our purpose is to make it even easier
to understand the technical aspects of v.90, inform
users on upgrades to the v.90 current versions,
and provide the latest tweaks and tricks on this
rapidly developing new technology. Those users looking
to upgrade their current modems to v.90 will find
this page very useful.
You
can help us to assist you better by reporting any
difficulties to our Technical Support staff,
and we will do our best to resolve your issues.
As soon as new information becomes available, we
will post it here.
v.90
FAQs (last updated 7/99)
Below
are the most common questions concerning v.90. Check
here frequently for new solutions to FAQs.
What
kind of performance can you expect with v.90?
How
do I upgrade my modem to v.90?
What
is the basic requirement needed to upgrade to v.90
standard?
How
do I update my K56-Flex or X2 modem to run v.90?
Will
I be able to connect to GetSiteô at v.90 speed?
Will
upgrading to v.90 make my X2 modem K56-Flex-compatible
or make my K56-flex modem X2- compatible?
If
I upgrade my K56-Flex to v.90, will I still be able
to connect to K56-Flex modems at 56K speeds?
I
upgraded my modem to v.90 (or I bought a modem that
is v.90 compatible), but it does not connect at
v.90
My
v.90 modem will not connect at all with the ISP
I
am getting disconnected from the server after a
few minutes
What kind of performance can you expect
with v.90? With a reasonably good phone line,
and if you live within 3 1/2 miles from your central
office (local phone company building), you should
get connect speeds between 40K and 53K. Some lines
have impairments, such as digital pads or robbed bit
signaling (RBS), which decrease the highest achievable
speeds. However, if you are getting pretty good v34
connections, you should be able to significantly benefit
from a v.90 modem.
Back
to FAQ Menu
How do I upgrade my modem to v.90?
The
following link displays a list of modems and init
strings. Find your modem within this page and click
More Support to instantly take you to your upgrade.
(Click Here)
Back
to FAQ Menu
What is the basic requirement needed
to upgrade to v.90 standard?
1.
Flash upgradable firmware. Please check with your
hardware vendor.
2. Most vendors have promised to deliver software
upgrades for v.90Flex.
Back
to FAQ Menu
How do I update my K56-Flex or X2 modem
to run v.90?
For
most modems, simply download the flash utility software
and upgrade. Other modems may vary. You may have
to confirm if your modem vendor has a v.90 upgrade
for your modem.
Back
to FAQ Menu
Will I be able to connect to GetSiteTM
at v.90 speed?
If
you've connected to GetSiteTM using K56Flex,
you should be able to connect to v.90 speed once
you upgrade your modem to v.90.
Back
to FAQ Menu
Will upgrading to v.90 make my X2 modem
K56-Flex-compatible or make my K56-flex modem X2-compatible?
No.
v.90, K56 and X2 are three distinct protocols.
Back
to FAQ Menu
If I upgrade my K56-Flex to v.90, will
I still be able to connect to K56-Flex modems at 56K
speeds?
It
depends on the EPROM in the model as sufficient
memory space to hold codes for both modulation (K56
and v.90). Please check with your model vendor.
Back to FAQ Menu
I upgraded my modem to v.90 (or I bought
a modem that is v.90 compatible), but it does not
connect at v.90.
When
people run into this problem, they usually assume
that either their modem doesn't work, or our modems
don't work. Neither is necessarily true. When your
modem first attempts to connect with us, (this is
when you hear the initial tones), our servers then
determine your baud rate. Under ideal circumstances
(meaning that the modem has a clean connection with
us), your v.90 modem will connect with us between
40K and 53K. If you're getting speeds under 40K
then you may want to consider the integrity of your
phone line (Read FAQ, "What kind of performance
can you expect with v.90?").
If
you're more than 4 miles away from your local provider,
you may not be getting the integrity our servers
need to establish anything over 40K. In this case,
contact your local provider and ask them to test
your lines and how they function with a data connection.
Another possible solution is to download the latest
firmware that the manufacturer distributes via the
manufacturer's home page. These simple installs
should increase your speeds. My v.90
modem will not connect at all with the ISP
Find
the error message you received below. Then follow
the steps given to solve the problem:
Error
629
This generally means that you are not entering a
user name or password understood by our servers.
- All
Platforms: retype the user name and password in
the script or the Connect to screen in Windows.
This will reset the script, and most of the time
fixes the 629 problem.
- You
may be cancelled from the ISP or the password
or user name has changed. Call tech support for
more information.
The
computer you dialed is not answering...
- Always
retry your connection when you first get this
error. In most cases your modem simply did not
connect right the first time.
- There
might be busy signals. To find out, manually dial
the local number to see if you hear a busy signal
or related tone. If not, retry your call.
- There
may be a problem with connection integrity. If
our server cannot define your modem, it will disconnect
you. This may be caused by your line integrity,
or common v.90 issues. If so, a temporary solution
that we find useful is to use two commas at the
end of the local number. This will connect you
at a lower speed, but at the same time, gain the
integrity needed to stay online.
- In
rare cases, we found that it might be handy to
re-install your TCP/IP protocol if you are using
Windows. Browse our tech support pages to see
how this is done.
Back
to FAQ Menu
I am getting disconnected from the server
after a few minutes
The
only permanent solution that we've found was to
upgrade your Dial-Up Networking to version 1.2.
This has been proven to prevent disconnects.
Related
Information
Here
you can find links that Tech Support has researched
in the past.
v.90.Com
- Exclusive information on v.90 from how it works,
to upgrading to v.90.
56K.COM
- Exclusive follow-ups on 56K.
Additional
Help from User Response Input
The
following is valuable information received by our
Tech Support from our retail customers, GetSiteSM
clients, and vendors we have worked with via e-mail
and phone calls. We welcome your input as well so
we can all benefit from each other's knowledge from
this new technology!
Users
with the Diamond Supra Max 55i v.90 Voice PCI modem
or related ISA Supras now have a fix for the above
model. The driver shipped with this relatively new
modem about three months ago (when it first appeared
on the market) is the driver used with their previous
version for Windows 95. On Windows 98 it has issues
verifying the password and that results in connect
problems. The updated driver will be packaged soon
with new Diamond Supra Maxs but can be downloaded
from their web site at http://www.diamondmm.com/. Download the driver
HCF_122.exe.
[Thanks to GetSiteTM user, S. Schwartz,
for his input.]
We
found a fix for the Telepath modem connection problems
using v.90. Check it out.
They now have an upgrade available that works with
the PM3s. Our users have been getting 49K and up
connects. [Thanks to Brian Burdick, Administrator
from PYROtechnics, Inc.]
Upgraded
to System 8.5 and v.90 (Zoom is a K56 flex). Problem
of getting disconnected or getting connected. Zoom
Tech support was very nice. They sent some suggestions
including a procedure to test the line for noise.
Did the exercise and thought it was a good tool
to have around when troubleshootng connections.
They also have two modem scripts at their web site
http://www.zoomtel.com/. Selected the new script
and I'm getting better performance and reliably
getting connected. [Thanks to Michael R. Mizen]
Most
of the problems that we have seen are related to
different versions of v.90 between the client and
the server. The v.90 versions are for the most up
to date for each modem:
Flex: 2.085
X2: 114.704.2
v.90: 2.061
If
people using x2 modems can not log in using v.90,
they can disable it with the init string:
AT&F1S32=82 [Thanks to Global
Village Tech Support]
More
user input to be posted soon!
Help
us eradicate v.90 bugs
Because
v.90 is such a new technology, we have been getting
reports of bugs that prevent our users from getting
online, staying online, or not getting in on the
correct baud rate. So far, there is no absolute
solution to these problems. Modem manufacturers
and ISPs nationwide are currently working on a solution
to correct these problems.
By
simply e-mailing us about the problem you're experiencing
with your new v.90 (why you can't connect or stay
online), we will be able to come up with certain
trends, pinpoint the problem and ultimately report
it to the manufacturers. Your input will actually
speed up troubleshooting, and help the manufacturers
come up with more permanent solutions.
Here's
what you can do ...
First,
email v.90 Support*. Include the following inside
your message:
- State
the most common problem with your modem.
- Identify
the type and model of your modem.
- Tell
us when you downloaded and upgraded your modem
to v.90 (if you did not buy it as v.90)
- Identify
yourself as a GetSiteSM client and
supply your 4-digit GetSiteSM account
ID (optional)
That's
it! Thank you.
*
You will not get a reply from this e-mail account.
All questions that require a reply should be directed
to Tech Support.
Back
to FAQ Menu
|
