The GetSitesm Tech Support
FAQ
This is the page for simple, straightforward answers
to the everyday problems/questions your customers
may ask at one time or another. If you can't find
what you're looking for, don't hesitate to contact
us for additional guidence in assisting your end-users.
We also welcome any new FAQs or suggestions you
might have that belong here on our FAQ page:
support@GetSite.net
GetSite Dialup Access Support FAQs
Why is my 28.8 or 33.6 modem
connecting at 57,600 (o 115,200)?
First of all, your modem is not communicating with
the remote modem at 115,200 bps! What you are seeing
is the DTE rate (the speed your PC is talking to
your modem) instead of the DCE rate (the speed your
modem is talking to the remote modem). What you
want to see is the DCE speed -- the communications
speed that the two modems negotiate with each other
when they connect.
A good solution if you want to see actual connect
speeds and other information about data transfer
and such, is to use a dialer/connection diagnostic
tool. You can download a couple good shareware programs
at TUCOWS, or you
can purchase a copy of one of the best reporting
software apps available. Net
Medic by Vital Signs will tell you everything
you ever need to know about your connection.
Back to TOP
I'm using Trumpet Winsock and
can't connect
Most, if not all versions of Trumpet Winsock will
need a script file (basic text file) to logon to
the Internet. Below are links to two such script
files that should work.
Script file one.
Script file two.
For additional, excellent information concerning
troubleshooting Trumpet Winsock, visit our HelpFirst Site.
Back
to TOP
What's the best modem init to
use when connecting to your POPs?
Many people experience problems getting or staying
connected. Often these problems can be reduced or
eliminated by using the proper modem initialization
string. It seems that almost every modem brand and
model has its own variation of the "Hayes AT Command
Set" and "s-register" settings -- there are literally
hundreds of variations. Detailed discussion of modem
initialization strings is beyond the scope of this
page, but in general, read your modem documentation
carefully, and don't put more into the string than
is necessary.
You will find that with a Supra on a PC, the string
AT&F2 is an adequate initialization string for
many users. With a USR modem, AT&F1 is frequently
adequate. These two examples demonstrate that by
using a "template," a pre-defined set of modem initialization
codes can be invoked with a single command.
Please click on this link for some inits we have found
helpful for dialup customers connecting to our POPs.
Back
to TOP
My USR modem frequently disconnects
or can't connect
Some of your users may have some problems connecting,
or are experiencing disconnects. We have found that
USR modems have trouble with a compression called
LAPM. Until Livingston comes up with a global solution,
we have found the best way to solve this problem
is to turn off that compression with a modem init
string and turn off Data Compression through any
other means found in their respective dialer(s).
We have found that this works most of the time.
Click on this link to view a
complete listing of known, helpful inits, including
one for USRs experiencing these reported difficulties.
Back
to TOP
I'm using NT 4.0 but can't get
a data transfer
Some of your NT customers may get no data transfer
when connected. You'll need to have them simply
uncheck "Use IP header compression" in DialUp Networking/RAS.
This is a fool-proof fix! You can find that check
box under Edit phone book entry, then servers,
and then TCP/IP settings. Believe it or not,
it's that simple and has worked time-and-time again!
Back
to TOP
Links to Data Sources on
28.8/33.6 fax-modems
- The
Navas 28800 Modem FAQ ... very comprehensive,
with special emphasis on USR ... an excellent
resource!
- Data
Comm FAQ, Win Ver ... good high speed
modem page -- check it out.
- "Generic"
Rockwell chipset modem Win95 config info.
... Rockwell spun off it's modem chip to Conexant.
You can begin your search at: http://www.conexant.com/products/Modems.asp
- V.34
Modems ...Khu Yi Ming's modem recommendations.
- Everything
You Ever Wanted To Know About Modems But Were
Afraid To Ask ...Rosenet's modem pages.
- "V34
Technology" ...Black Box Corp's info page
on V.34 technology.
- Understanding
Comm Port Overruns ... good paper by Dave
Houston.
- Break
the Bandwidth Barrier ... Byte Magazine
Cable Modem article.
- Microsoft
Knowledge Base ... you can search for
"modem" and other keywords.
- Midcom's "Industry
Links" ... a page with many excellent
telephony links.
- Ask
Mr. Modem 2.2 ... this famous source of
Modem Init Strings is back after a long absence.
- Internet
Indiana Modem Setup Info ..."A great place
to find those funny little modem strings."
- AccessOne
Modem Init Strings ... Init strings for
many, many modems.
- More Modem Init Strings: Strings I, Strings
II, and Strings
III ... (By the time you get here, you
may no longer need these! :)
- "Connecting
Minds" FAQs ...several informative comm
FAQs.
- Wolfgang's
Modem Archives ... Modem manuals and other
files.
- Modem.Com
Reference Site ... good, but very basic,
modem glossary terms.
- FAX
Facts Part 1 and FAX Facts Part
2 ... just the FAX, madam!
- Wolfgang
Product & Price List ... specializes
in modems and comm products.
- International
Telecommunications Union ... the people
who set the standards!
- Modem
Basics & Setup ... tech paper with
some good data.
- Modem
Protocol Overview ... tech paper; OK overview.
- Joy
of Telecomputing ...from a book; older,
but pretty good.
- "License
to Speed" ... Computer Shopper modem review.
Back
to TOP
Tech Support Home Page
Frequently Asked Questions | v.90 Information | More Help
Back to GetSite
Main Page
|
